Refund & Service Policy.

Payments are generally final once substantive work on an order has begun. By purchasing a service and providing the information or materials reasonably needed to begin, the client requests that Resume Builders proceed with the purchased service without unnecessary delay.

Once Resume Builders begins substantive review, research, strategy, drafting, writing, editing, formatting, optimization, or preparation of a purchased deliverable, the value of work already performed is non-refundable to the fullest extent permitted by applicable law.

Work is considered to have begun when Resume Builders undertakes substantive activity relating to the order, including any of the following:

• reviewing a resume, CV, LinkedIn profile, job posting, questionnaire, intake response, or other client-provided material;
• conducting role, industry, keyword, ATS, federal, career-positioning, or related research;
• developing the client’s positioning, messaging, content strategy, or document structure;
• drafting, rewriting, editing, formatting, optimizing, or preparing any purchased document or profile content;
• preparing a resume, CV, cover letter, LinkedIn profile, executive biography, federal resume, or other customized deliverable; or
• beginning a Rush Delivery order or reserving priority production capacity for that order.

Routine payment processing or purely administrative activity, by itself, does not necessarily constitute substantive work.

If a client asks to cancel before substantive work has begun, Resume Builders may approve a full or partial refund, subject to applicable law and any nonrecoverable third-party transaction costs where such deductions are legally permitted.

Once substantive work has begun, Sections 4 and 5 apply.

Once substantive work has begun, a refund will not ordinarily be provided merely because the client:

• changes their mind;
• decides not to pursue a particular job, employer, promotion, or career opportunity;
• obtains employment or another opportunity through a different source;
• chooses not to use the completed materials;
• prefers a different writing style, tone, design preference, or presentation after work has been performed;
• fails to provide requested information, clarification, or feedback;
• no longer requires the service; or
• experiences circumstances unrelated to Resume Builders’ performance.

If applicable law provides a mandatory cancellation or withdrawal right after performance has begun, Resume Builders may retain or charge the amount attributable to services already performed where permitted by law.

Once any substantive draft or completed deliverable has been sent, shared, or otherwise made available to the client, no refund will ordinarily be provided for that deliverable. Customized writing and career materials cannot meaningfully be returned after the client has received access to the work.

A client’s decision not to use a draft or completed deliverable does not create a right to a refund. This section remains subject to applicable law and the exceptions in Section 8.

Reasonable concerns regarding wording, emphasis, positioning, formatting, or other subjective aspects of a completed service should ordinarily be addressed through the revision rounds included with the purchased service or package.

Revision allowances are those displayed for the purchased service at the time of order. A revision request does not restart the service and does not create a separate right to a refund.

A request that materially changes the original target role, career direction, deliverable, or project scope may be treated as additional work and may require an additional fee.

Rush Delivery fees compensate Resume Builders for priority scheduling and accelerated production. Once priority capacity has been reserved or Rush work has begun, the Rush Delivery fee is non-refundable to the fullest extent permitted by applicable law.

If Resume Builders determines before beginning Rush work that the requested accelerated turnaround cannot reasonably be met, the Rush Delivery fee will be refunded or otherwise resolved with the client.

Nothing in this Policy is intended to waive rights that cannot legally be waived. A refund, correction, replacement service, price adjustment, or other appropriate remedy may be provided where:

• a client was charged more than once for the same order;
• a payment was genuinely unauthorized;
• Resume Builders is unable to provide the purchased service;
• Resume Builders materially fails to provide the service described at the time of purchase; or
• applicable law requires a refund, cancellation right, price reduction, or other consumer remedy.

Any approved refund or adjustment will be determined in light of the purchased service, the work already performed, the circumstances of the order, and applicable legal requirements.

Resume Builders provides professional writing and career-positioning services. No service guarantees interviews, recruiter responses, job offers, promotions, compensation increases, admissions, selections, or any other employment or career outcome.

The absence of a particular employment or career outcome does not, by itself, constitute grounds for a refund.

The client is responsible for providing complete, accurate, and truthful information and for reviewing completed materials before using, publishing, or submitting them.

Resume Builders is not responsible for delays or limitations caused by incomplete or inaccurate information, delayed responses, failure to provide requested materials, or material changes in the client’s objectives after work has begun.

Clients are encouraged to contact Resume Builders promptly before initiating a payment dispute so that the concern can be reviewed and, where appropriate, resolved.

A payment dispute, chargeback, or payment-provider claim does not by itself establish that a refund is owed. Where appropriate, Resume Builders may provide the payment provider or financial institution with records relevant to the transaction and service performance, including order information, payment records, intake submissions, correspondence, delivery records, revision history, access records, and other supporting documentation.

Nothing in this section limits rights available under applicable law or the rules of the applicable payment provider or card issuer.

Clients in some jurisdictions may have statutory cancellation, withdrawal, or consumer-remedy rights for services purchased online. Resume Builders will honor rights that apply and cannot legally be waived.

Where permitted by applicable law, a client who expressly requests that services begin during an applicable cancellation period may be responsible for the proportionate value of services performed before cancellation.

Where applicable law provides that a cancellation or withdrawal right ends after a service has been fully performed following the client’s required request, consent, or acknowledgment, that rule will apply.

Questions or requests concerning cancellations, refunds, revisions, or this Policy may be sent to:

contact@resumebuildersglobal.com

Resume Builders will review requests based on the purchased service, work already completed, the circumstances of the request, and applicable legal requirements.